Safeguarding

Our Commitment to Safeguarding

Heart2Heart Care Ltd follows the West Sussex Safeguarding Adults Board procedures and ensures all staff are trained to recognise and respond to signs of abuse or neglect. We promote a culture of openness, transparency, and zero tolerance of abuse.

Types of Abuse We Safeguard Against

Physical abuse
Emotional or psychological abuse
Sexual abuse
Financial or material abuse
Neglect and acts of omission
Discriminatory abuse
Institutional abuse
Self-neglect
Modern slavery

How to Raise a Safeguarding Concern

If you have concerns about the safety or wellbeing of someone receiving care from Heart2Heart Care Ltd, or if you believe someone is at risk of abuse or neglect, please contact us immediately:

Contact Heart2Heart Care Ltd

Phone: To be confirmed
Email: info@heart2heartcareltd.com

Or Contact West Sussex Adult Safeguarding

You can also raise concerns directly with West Sussex County Council's Adult Safeguarding team:

Phone: 01403 229900 (office hours)
Emergency (out of hours): 0330 222 6664
Website: www.westsussexsab.org.uk

Staff Training & Awareness

All Heart2Heart Care Ltd staff receive comprehensive safeguarding training as part of their induction and ongoing development. This includes:

Recognising signs and indicators of abuse
Understanding their duty to report concerns
Following safeguarding procedures and escalation pathways
Promoting dignity, respect, and person-centred care
Understanding the Mental Capacity Act and Deprivation of Liberty Safeguards

Whistleblowing

We encourage all staff, service users, families, and professionals to speak up if they have concerns about poor practice or potential harm. We have a clear whistleblowing policy and protect those who raise concerns in good faith. You can also contact the CQC directly on 03000 616161 or visit www.cqc.org.uk.

Protecting Adults at Risk