Quality & Compliance
CQC Information
Heart2Heart Care Ltd is committed to meeting the highest standards of care and compliance with the Care Quality Commission (CQC).
Our CQC Registration
Registration Status
Heart2Heart Care Ltd is currently in the process of registering with the Care Quality Commission (CQC). We will update this page with our CQC registration number and inspection reports once our registration is complete.
Company Number: 16902532
The CQC Fundamental Standards
Heart2Heart Care Ltd is committed to meeting the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the CQC Fundamental Standards. These standards set out the minimum level of care that people have a right to expect.
Person-Centred Care
Care and treatment is personalised to ensure it meets your needs, reflects your preferences, and achieves your desired outcomes.
Dignity & Respect
You are treated with dignity and respect at all times, and your privacy, independence, and human rights are upheld.
Consent
Care and treatment is provided with your consent. We work within the Mental Capacity Act 2005 where needed.
Safe Care & Treatment
Care is provided in a safe way, with risks assessed and mitigated, and staff trained to deliver safe support.
Safeguarding
You are protected from abuse and improper treatment. We have robust safeguarding procedures in place.
Good Governance
We have effective systems to assess, monitor, and improve the quality and safety of our services.
Staffing
Sufficient numbers of suitably qualified, competent, skilled, and experienced staff are deployed.
Duty of Candour
We are open and transparent when things go wrong, and we apologise and take action to put things right.
Our Quality Framework
We align our service delivery, governance, and quality improvement practices with CQC's Single Assessment Framework (SAF). This means we focus on:
- Safe: People are protected from abuse and avoidable harm
- Effective: Care, treatment, and support achieve good outcomes and promote quality of life
- Caring: Staff involve and treat people with compassion, kindness, dignity, and respect
- Responsive: Services are organised to meet people's needs
- Well-led: Leadership, management, and governance assure high-quality, person-centred care
Continuous Improvement
We actively involve individuals, their families, and professionals in the ongoing development and management of our service. We use feedback, audits, and quality monitoring to drive continuous improvement and ensure we always deliver outstanding care.
Questions About Our Quality Standards?
If you have any questions about our CQC registration or quality standards, please contact us.
Contact Us