Our Purpose
Care from the Heart,
Supporting You at Home
Heart2Heart exists to deliver care from the heart, supporting adults in Crawley and across West Sussex to live safely, independently, and with dignity in their own homes.
Who We Are
Heart2Heart Care Ltd is a private limited company (company number 16902532) providing domiciliary care services in Crawley, West Sussex, and surrounding areas. As a small and dedicated provider, our aim is to deliver a truly personal and attentive standard of care tailored to each individual we support.
We believe that the close-knit nature of our team allows us to get to know our service users and their families, building trusting relationships and ensuring that all needs, rights, and choices are met to the highest level of satisfaction. Being a small service means we have the flexibility to adapt quickly to individual preferences and lifestyle choices, integrating these into personalised care plans.
Our vision is to be recognised locally within Crawley as a small provider offering outstanding, bespoke care. We focus on delivering excellent and high-quality support, striving for the best possible outcomes for each client in a manner that helps them feel respected, safe, and genuinely cared for.
"We believe the heart of good care lies in human connection, compassion, and understanding. At Heart2Heart, care is not task-focused alone — it is relationship-led, family-orientated, and wrap-around."
Our Core Values
Our person-centred ethos is at the heart of everything we do, ensuring care is respectful of each person's unique needs, values, and backgrounds.
Care from the Heart
We provide care with compassion, kindness, and empathy, forming meaningful relationships with the people we support. Every interaction matters.
Person-Centred
We place each individual at the centre of their care. Support is shaped around personal needs, preferences, abilities, life history, and goals.
Family-Orientated
Families and informal carers are valued partners in care. With consent, we involve them in planning, communication, and ongoing support.
Our Commitment to Quality
We are committed to meeting the highest standards of care and compliance, ensuring every service user receives outstanding support.
CQC Fundamental Standards
Heart2Heart Care Ltd is committed to meeting the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the CQC Fundamental Standards, including person-centred care, dignity and respect, consent, safe care and treatment, safeguarding, good governance, and duty of candour.
Continuous Improvement
We align our service delivery, governance, and quality improvement practices with CQC's Single Assessment Framework. We actively involve individuals, their families, and professionals in the ongoing development and management of our service, using feedback to drive quality improvements.
Ready to Learn More?
Contact us to discuss how Heart2Heart Care Ltd can support you or your loved one with compassionate, person-centred care at home.